MISSION STATEMENT

The Sussex Service Authority will promote the health and quality of life for our customers by providing exceptional water and wastewater services which are safe, efficient, environmentally sound and equitable.
Provide services in a courteous, friendly and timely manner.  While supporting our communities and using our skills, abilities and talents to promote economic development, improve and expand infrastructure and operate environmentally safe systems.
Maintain our facilities and infrastructures in an efficient, cost effective manner by utilizing technology and promoting interdepartmental support and cooperation.
Employ, train and promote competent personnel and instill community confidence by our attitude, actions and deeds.
Work together and achieve common goals, through cooperation, positive public relations and the sharing of knowledge and information.

OUR COMMITMENT TO OUR CUSTOMERS
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To provide our customers with quality, courteous and responsive service.  To provide our customers with abundant, dependable, high quality water and wastewater services that meets or exceeds federal and state health and safety standards.  To provide these reliable services, 24 hours a day, 7 days a week, 365 days a year, through efficient system and facilities.  We will manage these services to meet present and future needs in the most economical and responsible way.  We will always strive to earn the trust and respect of all the customers we serve.
Guiding Principles

• Customer Satisfaction
• Employee Cooperation
• Organizational Efficiency

We will accomplish these commitments using insightful planning, state-of-the-art technology, and effective communication.  We are committed to treat our customers and each other with fairness, honesty and respect.  We believe our success depends on every employee knowing and sharing these values and principles.